Terms of service

Terms of Service

 Last updated: April 2026

1. About us

This website is operated by Paperless Enterprises LLC, a limited liability company registered in the State of Wyoming, USA, doing business as Katsukami Japan. Our registered address is 1603 Capitol Ave, Ste 413 E196, Cheyenne, WY 82001, USA. All references to "we," "us," "our," or "Katsukami Japan" in these Terms refer to Paperless Enterprises LLC.

2. Acceptance of terms

By visiting our website, creating an account, or placing an order, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction, whichever is greater), have the legal capacity to enter into a binding agreement, and accept these Terms in full, together with our Privacy Policy and Return & Refund Policy, which are incorporated herein by reference.

We reserve the right to update these Terms at any time. The version published on our website at the time of your purchase governs that transaction. Continued use of the website following any update constitutes acceptance of the revised Terms.

3. Products and availability

3.1 Product descriptions

We make every effort to display our products accurately, including images, dimensions, materials, and specifications. However, we do not warrant that product descriptions, photographs, or other content are error-free, complete, or current. Colors may vary slightly depending on your screen settings. Minor discrepancies between product images and physical goods do not constitute grounds for a return unless the item materially differs from its described function.

3.2 Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice. If a product you ordered becomes unavailable after your order is confirmed, we will notify you and offer a full refund or alternative product of equal value at your election.

3.3 Pricing

All prices are displayed in the currency applicable to your region at checkout. Prices are subject to change without notice. The price charged is the price confirmed at the time your order is placed. We are not obligated to honor pricing errors. If a pricing error is identified on your order, we will contact you before processing and offer you the option to proceed at the correct price or cancel for a full refund.

3.4 Taxes and duties

Prices shown may not include applicable taxes, customs duties, or import fees. Customers outside the United States are solely responsible for any customs duties, VAT, GST, or import taxes levied by their country's customs authority. We have no control over these charges and cannot predict their amount. Failure to pay import duties does not entitle the customer to a refund of the purchase price.

4. Orders and contract formation

4.1 Order process

Placing an item in your cart or completing checkout does not constitute a binding contract. A contract is formed only when we send you an order confirmation email confirming that your order has been accepted and payment has been processed.

4.2 Right to refuse or cancel orders

4.3 Order modifications

Once an order is confirmed and processing has begun, we cannot guarantee that changes (including address modifications, product substitutions, or cancellations) can be accommodated. Contact us immediately at support@getkatsukami.com and we will make reasonable efforts to assist.

5. Payment

We accept payment methods as displayed at checkout. By submitting payment, you represent that you are authorised to use the payment method provided and authorise us to charge the full order amount. All transactions are processed through Shopify Payments or other third-party payment processors. We do not store full card details on our servers.

In the event of a chargeback or payment dispute initiated by you with your card issuer without first contacting us to resolve the issue, we reserve the right to pursue recovery of the disputed amount and to permanently suspend your account. We encourage customers to contact us first — we resolve legitimate issues promptly.

6. Shipping and delivery

6.1 Shipping timeframes

Estimated shipping and delivery timeframes provided at checkout are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs processing, natural events, strikes, or other circumstances beyond our control.

6.2 Risk of loss

Risk of loss and title for products passes to you upon delivery to the carrier. If your order is lost in transit, contact us and we will work with the carrier to investigate. We will offer a replacement or refund at our discretion upon confirmation of loss.

6.3 Failed delivery

If a delivery fails due to an incorrect address provided by the customer, refusal of delivery, or failure to collect from a holding facility, any re-delivery costs are the customer's responsibility. We are not liable for orders that are undeliverable due to customer error.

7. Knife safety and intended use

• You will use our products only for their intended culinary purpose.
• You will keep all knives out of reach of children and persons who lack the capacity to handle them safely.
• You will not use our products as weapons or in any manner that could cause harm to any person.
• You understand that improper use, including cutting on glass, stone, bone, or frozen food, will void your warranty and may result in injury.
• You accept full responsibility for safe storage, handling, and use of products purchased from us.

We are not liable for injuries or damages resulting from improper use, unsafe storage, or use by unauthorised persons.

8. Intellectual property

All content on this website — including but not limited to text, product descriptions, images, logos, the Katsukami Japan brand name and trade dress, and website design — is the exclusive property of Paperless Enterprises LLC or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, publish, modify, create derivative works from, or commercially exploit any content from this website without our prior written consent. Unauthorised use of our intellectual property may result in legal action.

9. User conduct

You agree not to use this website for any unlawful purpose or in any way that could damage, disable, overburden, or impair the website. Prohibited conduct includes:

• Attempting to gain unauthorised access to any portion of the website or any systems connected to it
• Using automated tools, bots, scrapers, or crawlers to extract data without written permission
• Submitting false, misleading, or fraudulent information, including in reviews or support communications
• Engaging in any conduct that harasses, threatens, or harms our staff or other customers
• Reselling our products commercially without written authorisation

10. Reviews and user content

If you submit a product review or other content to our website or affiliated platforms, you grant Katsukami Japan a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, and display that content for marketing and business purposes. You represent that your content is truthful, does not infringe any third-party rights, and does not contain false or misleading claims about our products.

We reserve the right to remove any review or user content that we determine, in our sole discretion, to be fraudulent, abusive, defamatory, or in violation of these Terms.

11. Disclaimer of warranties

This disclaimer does not apply to the extent prohibited by law, including under the Australian Consumer Law and the New Zealand Consumer Guarantees Act, which provide guarantees that cannot be excluded.

12. Limitation of liability

To the maximum extent permitted by applicable law, Paperless Enterprises LLC's total liability to you for any claim arising out of or relating to these Terms, a product purchase, or use of the website shall not exceed the amount you paid for the product giving rise to the claim.

We are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, loss of data, or loss of goodwill, whether based on contract, tort, strict liability, or any other theory, even if we have been advised of the possibility of such damages.

Nothing in this clause limits liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Paperless Enterprises LLC, its members, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to your use of our website, your violation of these Terms, your misuse of our products, or your infringement of any third-party rights.

14. Third-party links and services

Our website may contain links to third-party websites or services. These links are provided for convenience only. We do not endorse, control, or accept responsibility for the content, policies, or practices of any third-party website. Your use of third-party sites is at your own risk and governed by their respective terms.

15. Privacy

Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using this website, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

16. Jurisdiction-specific consumer rights

Australia ACL

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited. Our liability for a failure to comply with a consumer guarantee is limited to the remedies set out in the ACL.

United Kingdom Consumer Rights Act 2015

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. UK customers retain all rights afforded under applicable UK consumer protection legislation.

New Zealand Consumer Guarantees Act 1993

If you are acquiring products for personal use, the Consumer Guarantees Act 1993 and Fair Trading Act 1986 apply and cannot be contracted out of. Nothing in these Terms is intended to do so.

Canada

Customers in Canada retain all rights under applicable provincial and federal consumer protection legislation. Where such legislation provides greater protections than these Terms, those provisions prevail.

17. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, USA, without regard to its conflict of law principles. Any disputes arising under these Terms shall first be addressed through good-faith communication with us at support@getkatsukami.com.

If a dispute cannot be resolved informally, it shall be submitted to binding arbitration in Wyoming, USA, under the rules of the American Arbitration Association, on an individual basis. You waive any right to participate in a class action lawsuit or class-wide arbitration against Katsukami Japan.

Customers in jurisdictions where mandatory consumer dispute resolution mechanisms apply (including the UK, Australia, New Zealand, and Canada) retain the right to use those mechanisms regardless of this clause.

18. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

19. Entire agreement

These Terms, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and Paperless Enterprises LLC with respect to your use of this website and supersede all prior communications, representations, or agreements.

20. Contact us