Refund policy

PorchPatriot — Return & Refund Policy

Thank you for choosing PorchPatriot. By completing a purchase on our website, you agree to the terms below.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date your order is delivered, as confirmed by the carrier's tracking record. Requests submitted after 30 days will not be accepted.

To qualify, all of the following must be met:

  • The item must be clean — free of dirt, stains, or residue.
  • The item must not be broken or damaged, and must show no signs of misuse or modification.
  • The item must be returned in its original packaging, including the box and all accessories.
  • A valid RMA number (obtained by contacting us before shipping) must be included in the package.
  • The customer is responsible for all return shipping costs. Items must be sent back using a trackable method. We are not responsible for items lost in return transit.

Non-returnable items: USA-themed banner products are final sale and cannot be returned. Any product purchased for Independence Day (4th of July) cannot be returned after the holiday has passed. All festive/holiday sales are final, no exceptions.

Approved refunds are processed to the original payment method within 5–10 business days of receiving and inspecting the return. Original outbound shipping is not refunded unless the return is due to our error. If a return arrives in imperfect but not wholly ineligible condition, we reserve the right to issue a partial refund of no less than 50% of the purchase price.

2. Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery at support@porchpatriot.com with photos. We'll arrange a replacement or full refund at no cost to you.

3. Consumer Rights

  • Federal: Nothing in this policy is intended to waive any rights you may have under applicable federal or state consumer protection law.
  • State: This policy is governed by the laws of Wyoming, USA. Paperless Enterprises LLC is a Wyoming LLC.

4. Limitation of Liability

Our liability is limited to the original purchase price. We are not liable for incidental or consequential damages, except where prohibited by law.

5. Contact Us

Email: support@porchpatriot.com We respond within 1–2 business days.